AirLink Advisor
At AirLink Advisor, we are committed to maintaining transparency and professionalism in all immigration and visa consultation services. This Refund Policy outlines the conditions under which refunds may or may not be applicable.
1. Changes in Immigration Laws or Regulations
Immigration policies and regulations are subject to change by government authorities at any time. If a change in immigration laws occurs after the client has signed the service agreement and the client becomes ineligible to apply for migration due to such changes, AirLink Advisor may refund up to 20% of the consultation fees paid by the client.
2. Return of Application by Embassy / High Commission
Visa and immigration applications are processed at the sole discretion of the respective Embassy or High Commission. In cases where an application is returned by the authorities, AirLink Advisor may refund up to 20% of the consultation service fee, excluding government or third-party charges.
3. Rejection Due to Consultant Negligence
If an application is rejected solely due to proven negligence on the part of AirLink Advisor, the client may be eligible for a 100% refund of the consultation fee paid.
4. Refund Processing Requirements
To initiate a refund request, the client must submit:
• Completed Refund Request Form
• Copy of the official rejection letter
• Copy of rejection stamp (if applicable)
• Payment receipt issued by AirLink Advisor
Approved refunds will typically be processed within 90 working days after submission of all required documents.
5. Non-Refundable Conditions
No refund will be issued in cases including but not limited to:
• Failure to pass required medical examinations
• Submission of invalid or outdated police clearance certificates
• Submission of false, forged, or misleading documents
• Previous immigration law violations by the client or dependents
• Delays or failure to provide requested documents within specified timelines
• Withdrawal or abandonment of application by the client for personal reasons
6. Interview and Eligibility-Based Non-Refunds
Service fees are non-refundable if:
• The client fails to attend a scheduled visa interview
• The client fails to meet language proficiency requirements (e.g., IELTS) as advised
• The client does not meet eligibility criteria after consultation
7. Penalty for Delay in Document Submission
If required documents are not submitted within 60 working days, the client may be required to pay a 30% service fee penalty to reactivate the case.
If delays extend beyond 120 days, the case may be treated as voluntary abandonment, and AirLink Advisor will not be obligated to continue services or provide any refund.
8. Visa Approval Disclaimer
Visa approval is solely at the discretion of the respective Embassy or Immigration Authority. AirLink Advisor provides professional consultation and processing support to improve the likelihood of approval but does not guarantee visa issuance.